REFUND POLICY

Thank you for shopping at www.nccnutrition.com. If you are not entirely satisfied with your purchase, we are here to help.

NCC Group products have been formulated and produced to the highest quality standards. If you are dissatisfied with the experience you have had, please let us know about it so that we can rectify the situation for you. If you suspect that the quality of the product is not right, please hold on to the product, note the lot number printed on the container and then contact us via the website to let us know about the situation. Depending upon the situation, we will collaborate to find the best solution for you.

To be eligible for a return, please make sure that:

● You may return most new, unopened items within 30 days of delivery for a refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All refunds related to returns that are not a result of our error will have the original Shipping and Handling fee removed from the total refund amount. You will also be responsible for the return shipping charges back to our facility.
● You have the receipt or proof of purchase
● We cannot make any refund or accept returns if any of our flavors isn´t of your total liking since flavors are something very subjective.

Products that do not meet these criteria will not be considered for return. To contact us: info@nccnutrition.com
 
Shipping charges: Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from NCC GROUP.

Damaged items: If you received a damaged product, please notify us immediately for assistance.

Sale items: Unfortunately sale items cannot be refunded. Only regular price items can be refunded.

Digital products: We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products

Incorrect Address: NCC Group is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all the correct information. NCC Group is not responsible for unclaimed or refused orders.

1. How Do I Change My Address On An Existing Order In Transit?
Once the order is processed and sent (in transit) it is the responsibility of the customer to contact the shipping company and make the necessary changes (there may be an additional charge). NCC Group cannot be held responsible for the change of address.

2. How Do I Change My Address On An Existing Order?
If the order was processed and has not been shipped and wants to make a change of address the customer must cancel the order and make a new purchase and we will charge 3% of the transaction. This is done for the benefit of the customer and to protect him from scams.

3. How Do I Cancel My Order On An Existing Order In Transit?
Unfortunately, we are unable to cancel your order from our customer service department. Once your order has entered into our shipping process it cannot be modified or cancelled.

Currently your order is in transit to the address provided at checkout. In order to receive a refund, please contact us at info@nccnutrition.com for instructions to return the package on its original condition to our shipping department.

Once the package arrives in return, we will process a refund minus the original cost of shipping and restocking fee. For returns shipping address, please contact us at info@nccnutrition.com.


REFUNDS

WRONG SHIPPING ADDRESS OR UNDELIVERABLE:
If for some reason you put the wrong shipping address, or the package can´t be delivered for any reason (caused by the customer) you have to wait until the product comes back to our facility to receive a refund according to the criteria described below.

IN ORDERS THAT HAVE FREE SHIPPING:
Domestic Orders: They will be reimbursed minus a 15% for handle; restock fees plus taxes if they were paid.

IN ORDERS THAT PAID SHIPPING:
● Domestic Orders: They will be reimbursed WITHOUT SHIPPING minus 5% for handle & restock fees plus taxes if they were paid.
● International Orders: They will be reimbursed WITHOUT SHIPPING minus 10% for handle & restock fees. 
● In Case we Need to Contact you to Confirm the Order: On some occasions our system determines that there may be mistakes in the order, such as the address or the purchase may be fraudulent. When this occurs, for customer protection we contact you by email or a phone call to ask for additional information and to verify the shipping address. If we do not receive a response in five consecutive days, we cancel the order and we give you a refund of your money


REFUND TIMELINE

You should expect to receive your refund within four (4) weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


CLAIM STATUS

If tracking indicates package was delivered and customer claims package did not arrive, we will initiate a claim process with delivery company handling your package following their guidelines.

USPS – Claim must be filed after 15 days and before 60 days of mailing date.

UPS – Claim must be filed Immediately to initiate the investigation process.

DHL – Claim must be filed Immediately to initiate investigation process claim investigations could take from 30 to 40 days to obtain a resolution.

We will obtain a claim status from delivery company in which will be the final answer to follow up with a refund, replacement or deny a claim.


Subscription Process, Renewal and Cancellation:

By signing up for a subscription, your subscription will automatically renew every month and continue to automatically renew every month at the same price, plus taxes if applicable. You agree that your account will be subject to this automatic renewal feature unless you (i) skip your next order, (ii) pause your next order, or (iii) cancel your subscription by logging into your NCC Nutrition account, under “Manage Your Subscription.” You must make any changes to your subscription at least 72 hours before your next subscription order is set to renew. Otherwise, your account will be charged for that month’s order. Please note that all subscription orders are non-refundable. 

By subscribing, you authorize us to charge your payment provider for your initial subscription period, and again at the beginning of any subsequent subscription renewal period for the fees agreed upon. If you choose to cancel your subscription, you must do so 72 hours before your subscription is due to renew and only after the second month of your subscription. You must complete two months of your subscription before being able to cancel your subscription. Subscription cancellations before month two, are not permitted. 


About US State Sales and Use Taxes

We want to tell you that since February 2022, some States, in United States, regulated the "Sales Taxes" tax as a mandatory item in each electronic purchase made. For legal and mandatory reasons, following the government instructions of the country, we have had to collect this amount of money corresponding to the tax explained above.

It is clear that this money does not belong to us and we do not benefit from it, it is a tax that we collect and give to the government, just as customers pay it. We appreciate your understanding regarding the situation and the preference you have for our products. We hope to continue counting with you and we will try to improve constantly. Thank you for your understanding.